Digital Assistant

Responsible to: Senior Digital Projects Officer (SDPO)

Key Relationships:
Head of team, Daily Output Editor, Communications team

Contract: Fixed-Term (six months) with a possibility of extension subject to funding

Working Hours: 30 hours per week

Salary: Circa £33,000 gross per annum (pro-rata)

London office based but currently working from home. Other flexible working options with occasional meetings in London may be considered.


Established in 1987, ARTICLE 19 works for a world where all people everywhere can freely express themselves and actively engage in public life without fear or discrimination. Our mission is to promote and defend the universal human rights of freedom of expression and information around the world, through international advocacy, legal analysis, and regional and national projects. Our Vision is for all people everywhere to be able to freely express themselves and actively engage in public life without fear of discrimination.

ARTICLE 19 has been expanding and strengthening our international reach by consolidating our presence outside the UK, recruiting national or regional staff, and establishing strong and operationally autonomous national or regional offices. Being based in the countries and regions in which we work, we believe we have a better understanding of regional and national realities and local needs and thus have greater impact on freedom of expression developments. We are able to respond more swiftly to opportunities or crises. We are closer to our partners, and thus more capable to respond to their demands and strengthen interactions and capacities.


The focus of the International Communications teams’ work is on helping to drive impact for our human rights through communications work. A small staff based in London advises and produces a wide range of communications outputs, defines engagement goals, and manages the (large) digital footprint of ARTICLE 19.

The Digital Assistant is focused on supporting the maintenance, development, reporting and monitoring of the ARTICLE 19 website.

The role sits within the International Communications and Campaigns Team and as such is expected to follow ARTICLE 19 policies and procedures as a contracted member of the team. You will report directly to the Senior Digital Projects Officer (SDPO) (who in turn reports to the Director of Communications and Campaigns). You will work closely with all team members but mostly with the Daily Output Editor and team members working in the Global Content Team and Marketing and Engagement Team.

The role is covered for 4 days per week with additional hours/days to be agreed on a funded basis with the line manager.


• Implement requests for new content uploads on the Wordpress CMS, ensuring the site is up to date and dynamic, making sure hero banners are refreshed according to agreed priorities.

• Create pages using the Wordpress Gutenberg page builder in liaison with colleagues, advising on the layout and presenting content

• Working with the Daily Output Editor, check and approve web resources created by web editors to ensure they adhere to style guidelines and follow upload procedures.

• Provide support to web editors by trouble-shooting upload issues.

• Give onboarding sessions for new web-editors from time-to time.

• Work with colleagues to update the web editor’s guide and style guide when necessary.

• Source appropriate photography for news stories and web pages and edit images using image editing software.

• Maintain the image folders on the site ensuring images are filed into folders for specific area/ theme and ensuring images are properly labelled and captioned.

• Conduct regular spot checks of the site using Google search console and other software for quality assurance, such as running performance checks and broken link checker software.

• Under the guidance of the SDPO, troubleshoot bugs or errors and where necessary report to our web development agency.

• Adhere to accessibility guidelines and regularly monitor the site to ensure it is accessible, make fixes and suggestions for further improvement.

• Assist in compilation of monthly website reports.

• Advise colleagues on basic on-page SEO and utilising Yoast to improve page rankings.

• Review the web contact mail boxes on a weekly basis and action requests on the advice of the SDPO.

• Assist on digital projects as requested by the SDPO.

• Supporting the comms team with the monthly newsletter, including flowing in copy, adding images and links and sending out tests for review.



Education :

• Bachelor’s Degree


• Demonstrable experience working within different digital platforms and software

• Involvement in working with external agencies and partners

Skills and abilities:

• Demonstrable experience with Wordpress CMS and a CRM

• Google analytics and Hotjar or a similar insight too

• Photoshop or equivalent image editing software

• Knowledge of SEO

• Strong oral and written communication skills

• Good IT skills and ability to use Word, Excel and PowerPoint effectively

• Demonstrated ability to work effectively in a team environment

• Excellent organisation and planning skills, with the ability to multitask and prioritise your workload whilst maintaining attention to detail·


• Experience of working with remote teams, and/or in a global role

• Good written and verbal skills in at least one of our key languages (Spanish, Portuguese, French, Russian, or Arabic)

Other requirements:

• Must have the right to work in the UK

• Ability to work in a multi-cultural work environment and commitment to equal opportunities and non-discrimination

• Commitment to the aims and objectives of ARTICLE 19 and a human-rights-based approach

• Passion for social change and a good understanding of international affairs and human rights

• Willingness and availability for occasional evening and weekend work

Deadline for applications: Sunday 14th August 2022.

Please indicate on your cover letter how you fulfil the essential person specification requirements stated in the jd to perform well in this role.